Q:Why am I receiving a user/keys blocked error message?


There are a few scenarios where your account may be temporarily suspended:

  • If you are sending requests despite your key being rate-limited, we may temporarily suspend your account. For example, if your plan allows for 30 requests per second and you attempt 200 requests in the same second you will most likely get temporarily suspended.
  • If you are using more than one key per project. For example, if you create 100 free accounts and send requests using the keys from these accounts then all accounts tied to the same project will be suspended.

If you think your account has been temporarily suspended by mistake, please email [email protected] for help.